Shipping policy

Last updated: September 2026

Private Label, Lda. delivers orders placed through the online store mezzodecor.com.

1. Order processing
Orders are normally processed once payment has been confirmed.

Processing times may vary depending on product availability.

Products in stock will, whenever possible, be dispatched within the timeframe shown in the store.

Products ordered from suppliers, made to order or produced with custom finishes may have longer delivery times.

Where there is a significant change to the estimated delivery time, Mezzo Decor will endeavour to inform the customer.

2. Delivery destinations
The available delivery areas and their costs are shown at checkout.

The availability of certain shipping methods may vary depending on the destination country or region.

3. Shipping costs
Shipping costs are calculated according to the destination, weight, dimensions, order value and selected shipping method, where applicable.

The final shipping cost will be shown to the customer before the purchase is completed.

4. Delivery times
Delivery times shown in the store are estimates.

Delivery times may be affected by:

• Product availability;
• The carrier;
• The delivery address;
• Weekends and public holidays;
• Weather conditions;
• Strikes;
• Logistical issues;
• Force majeure.

Mezzo Decor cannot guarantee delivery times that depend solely on third parties.

5. Delivery of the order
The customer must ensure that the address provided is correct and that someone is available to receive the order.

For furniture and large items, the customer must also ensure that the product can be carried to the intended location, taking into account the dimensions of doors, corridors, stairs and lifts. Unless otherwise agreed, delivery is made to the entrance of the building or property.

If the order cannot be delivered due to incorrect or insufficient information provided by the customer, or due to access conditions not previously communicated, additional costs may apply.

6. Damage in transit
The customer is advised to check the external condition of the packaging at the time of delivery.

If significant damage is visible, the customer should, whenever possible, record this with the carrier, for example by noting it on the delivery note.

Any damage or defect should be reported to Mezzo Decor at:
info@mezzodecor.com

The report should include, whenever possible:

• Order number;
• Photographs of the packaging;
• Photographs of the product;
• A description of the problem.

7. Orders returned by the carrier
If an order is returned to Mezzo Decor due to repeated absence, an incorrect address or any other circumstance attributable to the customer, Mezzo Decor will contact the customer to agree on the next steps.

Additional re-delivery costs may apply where legally permitted.

8. Orders with multiple products
Where an order contains products with different availability, Mezzo Decor may, depending on the circumstances, ship them separately.

Where this results in additional costs for the customer, these will be communicated in advance where applicable.

9. Contact
For delivery-related questions:
info@mezzodecor.com

Private Label, Lda.
Avenida Pólo 5, n.º 373
4590-304 Freamunde, Paços de Ferreira
Portugal